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Code Four Athletics FAQ
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1. How do I place an order?
To order or for more information:
Call toll-free: 1-888-411-3687 (Seattle area 425-255-6677)
Email: info@codefourathletics.com
Fax: 425-255-8380
Mailing Address: 22013 68th Ave. S Kent, WA 98032
Click Here for ordering information and a printable order form.
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2. What are your payment terms?
We accept VISA, MasterCard or Discover credit cards, PayPal payments, Google Checkout, business and personal checks, money orders,
and school/district purchase orders. Orders less than $250 must be paid in full upon ordering. Above $250,
we ask for a 50% deposit when ordering and the remaining balance to be paid upon completion, before
shipping. We ask that teams submit a single payment; Code Four will not coordinate and invoice
individual player accounts. Thanks!
3. How long does it take to get my order?
For team orders: From the time we receive payment, and provided the items you've ordered are in
stock, our turnaround time to apply personalized logos, numbers or embroidery is 1-2 weeks. For
orders of in-stock items that are plain (i.e. no logos, embroidery or numbers), we typically ship
these out within 2-3 business days of receiving payment. For all orders, please add up to one
week for UPS Ground / USPS or Parcel Post shipping within the continental United States.
4. How much is shipping and handling?
For an additional fee, we'll ship your order to anywhere in the continental United States. These
rates are for our standard shipping (1-6 business days after fulfillment of your order). We ship
most orders under 2 pounds USPS Priority Mail/Parcel Post; for all others, UPS Ground.
| Order Amount |
Shipping/Handling Charges |
| up to $5.00 |
$2.45 |
| $5.01 - $18.95 |
$5.95 |
| $18.96 - $25.95 |
$7.45 |
| $25.96 - $34.95 |
$11.95 |
| $34.96 - $49.95 |
$12.95 |
| $49.96 - $74.95 |
$17.50 |
| $74.96 - $99.95 |
$19.95 |
| $99.96 - $199.95 |
$24.50 |
| $199.96+ |
Call for quote |
Please contact us for more information and prices regarding expedited shipping (such as overnight,
2-Day and 3-Day delivery), plus shipping to Hawaii, Alaska and U.S. territories.
5. Can you explain a bit more about how the Team Package works?
Basically, we allow you to choose from any of the uniforms
and warm-ups that we offer to make up your own Team Package. For example, simply add up the individual prices of any two jerseys,
one pair of shorts, socks and warm-ups to come up with your total Package price. Popular customization options include: back jersey
numbers for FREE; a one-color team logo on each jersey, which costs an additional $2.50 per jersey plus a one-time $20.00
setup fee for new orders; and in-stock embroidery of your team name and player number on warm-ups, which is $7.50 per set. For
more information and examples,
Click Here.
6. Can I buy Code Four Athletics at my local retailer?
No. As part of our commitment to offer quality apparel at the best possible prices, we sell our
brand directly to teams and clubs. We design, stock, pack and ship all of our jerseys, shorts,
warm-ups and other merchandise at our warehouse facility in Renton, Washington
(just outside Seattle).
7. How much are numbers on jerseys? Logos? Names?
Player numbers (1 or 2 digits) on the back of Code 4 jerseys are FREE; all other numbers are $2.50 each. For a one-color screenprinted logo on jerseys: $2.50 each, plus a
one-time set-up fee of $20.00 for new orders. Player names on the back of a jersey are $6.00 each. For more details, please see information from our online catalog
Customization.
8. Can I get merchandise / sizing samples?
If you live in the continental United States, we'll loan you samples for up to 25 days at no charge.
Call us toll free at 1-888-411-3687 for sample requests and more information.
9. Can items be purchased separately - e.g. can I only buy jerseys?
Everything we offer can be purchased separately; prices are indicated next to each item.
10. For uniform kits or warm-up kits: Can I buy different sizes in the tops and bottoms for each player?
Yes, you can—you can even mix colors! In fact, it's pretty common that a player will wear, for
example, a size Adult M jersey and Adult S shorts. We urge you to borrow merchandise samples so you
can size your players accordingly.
11. If we add or change players in the future, can we get the same uniforms with the same logos, etc.?
We consistently offer the same styles and colors year to year, and we keep meticulous records
regarding your team's personalization (logos, etc.) so we can easily match what we've done previously.
If for some reason we're going to discontinue an item or color, we'll provide you with ample notice
and work to ensure your team is properly outfitted.
12. What is your policy for returns & exchanges?
Unused or defective items must be returned or exchanged within 30 days
of your purchase. Personalized items (with logos, numbers or embroidery) may not be returned or exchanged, unless defective.
13. What is your policy regarding artwork for screenprinting or embroidery?
Unless otherwise arranged prior to production, all artwork and digitizing created by Code Four Athletics for your order remains the property of Code Four Athletics and will be maintained at our facility for our exclusive usage in executing your orders. Because our policy is to render art/ digitizing/etc. services for production orders solely on a cost-recovery basis, any transfer to the client of rights to creative works and materials prepared or contracted by our personnel is subject to reasonable release fees, commensurate with the creative services rendered and at a value as determined solely by us.
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